SuperBOX FAQS

About SuperBOX

What is SuperBox?

SuperBox is a brand of Android-based IPTV (Internet Protocol Television) boxes designed to transform traditional TVs into smart entertainment hubs. These devices offer users access to a wide range of live TV channels, video-on-demand (VOD) content, and other multimedia features, often without the need for recurring subscription fees.

We are an officially authorized seller of SuperBox devices and are committed to resolving any technical issues that arise, including providing remote support, replacement services, and honoring warranties.

Please note, we are only responsible for orders placed through our official website at tvboxus.com. We receive numerous inquiries daily and strive to offer the best service, exclusive offers, and dedicated care for our customers who order through our site.

We do not handle claims or issues related to purchases made outside of our website. Some customers have reported purchasing SuperBox devices from unlicensed or unauthorized dealers, and in some cases, have lost contact with those sellers. We strongly recommend that you purchase only from trusted sources to ensure the authenticity of your SuperBox device and avoid any potential issues.

Thank you for your understanding and support.

You can find it with our local distributors or online stores. Please be reminded to find authorized distributors to ensure they are selling genuine products.

You can use it anywhere in the world, you can take it for travelling/road trips as well.

SuperBox has been around in the NA market for nearly 5 years since 2019. Another SuperBox branch-brand has been serving other regions for over 8 years.

We provide 1 year warranty on our products Supreme, S6 Ultra, S6 Max,
and S6 Pro. If any hardware issues occur, you can contact us for replacement/repair. Here is our email address: customer@superboxstore.shop

You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with SuperBox. We recommend an over 30 Mbps network with Ethernet for smooth streaming.

Yes absolutely. SuperBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly.

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB,64GB and 128GB. However, apps must be installed on the device to use (in Apk file).

Purchase (Supreme, S6 Ultra, S6 Max, S6 Pro) General & Guidance

How to Set up the Box?

You can watch this setup tutorial on YouTube, or you can chat directly with us by clicking the chat icon in the bottom-left corner of the screen, or you can email us at customer@tvboxus.com

SuperBox S6 Ultra is the latest premium model of our SuperBox. We’ve increased the internal storage capacity to 128GB and adopted a classic gray metal shell design.
With its revolutionary “Time Shift” feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to easily browse content.

SuperBox S6 Max is our latest hot-selling model launched in January 2025. We have upgraded the internal storage capacity to 64GB and adopted a classic blue metal shell design.
With its revolutionary “Time Shift” feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to browse content easily.

SuperBox S6 Pro is our latest model released in January 2025. It retains all the core features of SuperBox S6 Max and S6 Ultra, but at a lower price. We’ve reduced the internal storage capacity to 32GB and adopted a classic black plastic shell design.
With its revolutionary “Time Shift” feature, SuperBox S6 Max lets you look back up to 8 hours, ensuring you never miss a moment. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to easily browse content.

SuperBox Supreme is our latest and most advanced model launched in February 2025. We have increased the internal storage capacity to 128GB, with the highest price, and adopted a classic silver metal shell design.
With its revolutionary “Time Shift” function, SuperBox Supreme allows you to look back up to 8 hours in the past, ensuring that you will not miss any wonderful moments. With its 1000Mbps Ethernet connection, dual-band WiFi, and advanced WiFi 6 technology, you can now enjoy lightning-fast streaming speeds. In addition, the upgraded Bluetooth remote control supports voice control, allowing you to browse content easily. There are many more features that you may not expect.

The latest SuperBox S6 Max and S6 Ultra are both equipped with revolutionary time-shift and parental control features. They are both metal-cased.

The SuperBox S6 Ultra has a newly designed gray metal casing and doubles the storage space to 128GB. The SuperBox S6 Max is 64GB.

The SuperBox S6 Max comes in a metallic blue casing, while the S6 Pro comes in the original black plastic casing. The S6 Max has a larger storage capacity of 64 GB, while the S6 Pro has 32 GB. Everything else is the same. The S6 pro retails for $329 online, and the S6 Max retails for $359 online.

Yes, all SuperBox models support voice control. First, put two AAA batteries in the remote control and turn on the SuperBox Android TV box. Hold the remote control and TV box within 10 inches (about 25 cm) and press the voice button on the remote control. Then, press the [OK] and [Return] buttons at the same time until the indicator light flashes to indicate a successful pairing. Press and hold the [OK] button until the red light stops flashing. Finally, go to [Settings]-[Remote Controls and Accessories] to check if the device is connected. Look for the “RC-200” device to confirm pairing. If there is a problem with the Bluetooth function or voice control function, you can reconnect and pair again to try.

VPN services or IP unblocking services are not required to operate SuperBox. And don’t use VPNs from certain prohibited areas. Otherwise your box will be automatically deactivated and cannot be used.

Yes. Just click the Right button on your remote, then select “Subtitle Tracks”, then chose to turn on or off the subtitles.

You do not need a Smart TV. All you need is an internet connection and a TV with AV or HDMI input.

The box requires HDMI ( include in the package) to connect with the TV. The closer, the better

On the home screen, click the Settings button, then Network &Internet. Turn on your WiFi, then select your network and enter your password.

Orders & Shipping

How to place an order?

Once you have finished adding items to your cart, click the “check out” button on the shopping cart page, and we will guide you through the checkout process.

We use Stripe as our payment gateway, which means you can use your credit card, debit card, Apple Pay, and Google Pay to check out. We also offer PayPal as a checkout option, so feel free to choose between our fast and secure payment methods.

After the order has been confirmed, our team will ship the package within 1-2 business days. All orders are shipped from California and New Jersey to you, and it normally takes 2-5 business days for them to arrive.

Our store offers free shipping, and our warehouse is located in the United States. Please note that customers are responsible for any customs fees or import duties that may apply to international orders. These additional charges are not included in our product prices or shipping costs.

You will receive an order number after submitting your order. After one to two business days, select “Order Tracking” from the menu, enter your  email address and order number, and then press the “Track” button. Alternatively, enter your tracking number  and select “Track.”

The SuperBox Android TV Box warranty lasts one year. If you have any issues with your SuperBox Android TV Box, please contact our customer support. Initially, our technical support will try its best to assist you in resolving the issue in order to save you time. In the worst-case scenario, if your hardware fails and you are unable to repair it, you may submit the product to us and we will repair it for free within one year. You can still send the item to us for repair at an additional cost if your warranty expires. After the device is restored, you can continue to use the service. During the repair, we will provide you with an account to continue receiving service.

Please contact us via Livechat, WhatsApp at +60 11-1180 6101, or email us at customer@tvboxus.com within 24 hours of placing your order. We will assist you with changing or canceling your order.

Our website uses a secure sockets layer (SSL) protocol to encrypt all personal information sent during the checkout process. We do not store any of your payment information.

Couldn’t find what you need?

For other issues, please email us directly; our team will gladly assist you.

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